Frequently asked questions

Common Questions

How do I place an order?


On our homepage we feature our flavor of the week, and if there is any excess inventory we will post it.




Do you do more than one flavor?


Unfortunately with the COVID-19 pandemic, we are only doing 1 flavor per week, but will have any excess flavors up if they are available.




Do you ship your ice cream?


No, we do not. Our ice cream is for pickup only.




When do I pick up my ice cream?


Your ice cream is ready for pick up on Sunday between 3pm-5pm. Pickup is at Frances located at 728 Copeland St., Pittsburgh, PA 15232.




Is there a limit to how much ice cream I can order?


Nope! Order as much as you'd like!




Do you take custom flavor orders? Make ice cream for events? etc.


Currently because of the COVID-19 pandemic we do not, but we will be exploring this option once the pandemic passes.




Do you take flavor requests?


Of course! We are always open to feedback for flavor ideas. You may see your flavor the next week. The link is below to the form: https://form.jotform.com/200912230912038




Do you accept cash?


Currently we only accept payments through our website.





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